STUDENT SATISFACTION SCALE ON INTERNET BASED DISTANCE EDUCATION

Ozlem Parlak
Ataturk Anatolion Teacher High School

Abstract

This research has been carried out in order to develop a student satisfaction scale on internet based distance education to be used in the evaluation of satisfaction levels of the students using the internet based distance education programmes. The research consists of a general scanning. The study group consisted of 202 students from Anadolu University Open Education Faculty and Sakarya University Adapazarı Trade School for the spring semester of the 2003-2004 educational year. There were programmes of internet based distance education in these universities. At the beginning of the study 72 items were proposed. In order to investigate the structure validity of the scale, Principle Component Analysis (PCA) method was used. The result was a scale composed of 38 items 5 factors of which explained 60,880% of the total variance (student-student interaction, student-teacher interaction, the structure of the lesson, institutional support and flexibility). The reliability of the scale was calculated using the Internal Consistency Coefficient (Cronbach Alfa). The coefficient reliance calculated with Cronbach Alfa is .95 for the whole scale. The findings showed that the scale is valid and reliable to be used in the evaluation of satisfaction levels of the students using the internet based distance education programmes in Turkey.

Keywords

Internet based distance education, student satisfaction, satisfaction scale.